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Creating a better service experience by providing less choice
Although giving customers more to choose from can hold great value. I think a lot of the time we overlook the fact that giving more choice can sometimes do more harm then good. There seems to be a...
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Nice service experience in Italy
After some lousy ‘service’ experiences in Italian restaurants, canoe (not) renting clubs and sold-out (but not-so-full) beach-clubs, we came across a positive service experience. What you see is what...
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